Terms of Service & Warranty Policy

These Terms of Service ("Terms") govern your use of The Logiq Lab's repair services, parts sales, and website located at thelogiqlab.com. By dropping off a device for repair, placing a parts order, booking an appointment, or using this website, you agree to these Terms in full.

Please read them carefully. If you do not agree with any part of these Terms, do not use our services.

1. Acceptance of Terms

By submitting a device for repair - whether in person, via booking, or by mail - you confirm that:

• You are the owner of the device or have explicit authorisation from the owner to submit it for repair.
• You have read and agree to these Terms.
• You understand and accept the diagnosis and liability terms described below.

We reserve the right to update these Terms at any time. Changes are effective upon posting to this page. Continued use of our services constitutes acceptance of the updated Terms.

2. Repair Service Terms

Intake & Assessment

When a device is submitted for repair, we will:

• Record the device details, stated fault, and condition at intake
• Issue a repair ticket number for tracking
• Perform a diagnosis to identify the root cause and required repair

Intake of a device does not constitute a commitment to repair. We will communicate our findings and a repair estimate before proceeding.

Repair Authorisation

No repair work will proceed without your explicit authorisation of the quoted price. Authorisation may be given in person, by phone, WhatsApp, or email. We will not begin work until you confirm.

Condition Documentation

We document the condition of all devices at intake. Any pre-existing damage, missing components, or cosmetic issues will be noted. We are not responsible for pre-existing damage that was not noted at intake.

Right to Decline Service

We reserve the right to decline any repair job at our discretion - including cases where the device is severely damaged, the repair is not viable, or we determine the risk of further damage during repair is unacceptably high. We will communicate this honestly and at no charge.

3. Diagnosis & Estimates

Free Diagnosis

Diagnosis is free for most devices when you proceed with the repair. If we diagnose your device and you decide not to repair it, a $20 diagnostic fee applies. We will tell you before we begin.

Repair Estimates

Estimates are provided based on our initial diagnosis findings. They represent our best assessment of the cost to complete the repair. In some cases, additional faults may be discovered during the repair process. If additional work is required beyond the original estimate, we will contact you before proceeding and provide an updated quote.

No Fix, No Fee

If we are unable to repair your device, you owe us nothing. The no-fix, no-fee policy applies to all repair attempts. Exceptions:

• If you authorise a repair attempt on a device that was disclosed as high-risk (e.g., severe physical damage, previous botched repair attempts by others), and the attempt is unsuccessful, we may charge a parts cost for any components consumed during the attempt. This will be disclosed and agreed upon before the attempt begins.
• Data recovery attempts where partial recovery is achieved may be charged at a reduced rate agreed in advance.

4. 60-Day Warranty Policy

What the Warranty Covers

• Recurrence of the exact fault that was diagnosed and repaired
• Failure of components installed by us during the repair
• Solder joint failures on work performed by us

What the Warranty Does NOT Cover

• New or unrelated faults that develop after the repair - electronics can develop independent faults, and the warranty covers only the repaired fault
• Physical damage occurring after collection (drops, impacts, liquid damage)
• Software issues - warranty covers hardware repair only
• Damage caused by power surges, electrical events, or use with faulty PSUs after the repair
• Devices opened or tampered with by a third party after our repair - warranty is void if another person attempts repair or disassembly after we have completed our work
• Normal wear and tear
• Thermal issues resulting from the customer using the device without adequate cooling after the repair

Warranty Claim Process

To make a warranty claim:

1. Contact us within the 60-day warranty period via phone, WhatsApp, or email
2. Provide your repair ticket number
3. Return the device to our bench for inspection (walk-in at our Rmeileh shop, or mail-in with our shipping instructions)
4. If the fault is covered, we will re-repair it at no additional charge
5. If the rework is unsuccessful or the same covered fault returns again after rework, you may choose a replacement (where applicable) or a refund of the original repair fee

For mail-in warranty claims within Lebanon where the same covered fault is confirmed, we cover return shipping and the re-repair at no charge. International mail-in warranty shipping is quoted upfront.

Warranty re-repairs carry a fresh 30-day warranty from the date that rework is completed (the original repair remains covered under the initial 60-day period until it expires).

5. Payment Terms

• Payment is due upon collection of the repaired device unless otherwise agreed.
• We accept cash and bank transfer. Card payments are not currently available.
• Quoted prices are in USD. We accept Lebanese Pounds at a fixed rate of 90,000 LBP per 1 USD.
• Devices will not be released until payment is settled in full.
• For large repairs (estimated above $150), we may request a 30-50% deposit before sourcing parts. This will be discussed and agreed upon before work begins.
• Deposits are non-refundable if you cancel after parts have been ordered specifically for your repair.

6. Data & Privacy During Repair

Back up your data before submitting any device for repair.

Component-level repair work may require partial disassembly, testing with external storage, or in rare cases procedures that affect stored data. We exercise reasonable care to preserve your data and will not deliberately access, copy, or transmit personal data beyond what is necessary for diagnostics.

• We recommend a full backup before intake because hardware faults and repair procedures can carry an inherent risk of data loss, even with careful handling.
• We are not liable for data loss that results from the underlying device fault, pre-existing corruption, or events outside our reasonable control. We are not liable for data loss caused by our negligence beyond what is permitted under applicable Lebanese law.
• If data recovery is your primary goal, please state this clearly at intake and we will adjust our approach accordingly.
• Devices submitted for repair remain physically in our possession at all times. We do not outsource repairs to third parties.

7. Uncollected Devices

Devices must be collected within 90 days of notification that the repair is complete or the repair has been assessed.

• We will make reasonable attempts to contact you via phone and email before this period expires.
• After 90 days of no contact and no collection, the device may be treated as abandoned.
• Abandoned devices may be disposed of to recover storage and handling costs.
• We are not liable for any loss resulting from a device being treated as abandoned after the 90-day period and reasonable contact attempts have been made.

8. Mail-In Service Terms

We accept mail-in repairs from customers who are unable to visit in person. The following additional terms apply:

• Shipping to us: The customer is responsible for securely packaging the device and covering shipping costs to our location. We recommend tracked and insured shipping. We are not responsible for damage during transit to us.
• Shipping back to you: Return shipping within Lebanon is included for completed repairs. International return shipping is quoted and charged upfront. We use tracked shipping for all return shipments.
• Insurance: We recommend insuring high-value items during shipping. We are not liable for damage or loss occurring during courier transit.
• Packaging: Devices that arrive inadequately packaged and sustain transit damage will be assessed and documented. Repair of transit damage is separate from the original repair quotation.
• All other repair, warranty, and payment terms in this document apply equally to mail-in repairs.

9. Parts & Market Sales

Product Condition Grading

All parts in our market are graded as follows:

• New: Unused, in original or equivalent packaging
• Refurbished: Previously used, cleaned, tested, and confirmed fully functional. Any notable cosmetic wear is described in the listing.
• Used: Previously used and tested functional. May show cosmetic signs of use. Described in the listing.

Testing & Accuracy

All non-new parts are tested by our technicians before listing. Product descriptions are accurate to the best of our knowledge at the time of listing. We are not responsible for compatibility issues resulting from the buyer's specific system configuration - it is the buyer's responsibility to verify compatibility before purchase.

60-Day Parts Guarantee

• Parts that are dead on arrival (DOA) or fail under normal use within 60 days may be returned for a refund, replacement, or store credit at our discretion.
• Returns are not accepted for parts that have been physically damaged, installed incorrectly, or subjected to conditions outside their specification after purchase.
• Software-related issues (driver incompatibility, OS conflicts) are not grounds for return of hardware parts.
• Parts must be returned in the condition they were received. Original packaging should be retained where possible.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total liability for any claim arising from repair services is limited to the price paid for the repair in question.
• Our total liability for any claim arising from a parts purchase is limited to the price paid for the part.
• We are not liable for any indirect, incidental, consequential, or special damages — including lost profits, lost data, loss of business, or reputational harm — even if we have been advised of the possibility of such damages.
• We are not liable for damage caused by pre-existing faults in the device that were not disclosed at intake.
• We are not liable for damage or loss caused by events outside our reasonable control, including power surges, flooding, fire, or theft.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Nothing in these Terms affects any mandatory rights you may have under applicable Lebanese consumer protection law.

11. Website Use

• You may use this website for lawful purposes only.
• You may not attempt to probe, scan, or test the security of the site, or circumvent authentication mechanisms.
• All content on this website - including text, images, and code - is the property of The Logiq Lab. You may not reproduce or redistribute it without permission.
• We provide the website "as is" without warranties of any kind. We do not guarantee that the site will be uninterrupted, error-free, or free of harmful components.
• We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Lebanon. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the Lebanese courts.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

13. Contact Us

For questions about these Terms, warranty claims, or any disputes: